What to expect when ordering a piece of barnwood furniture from Unique Custom Furniture
In today’s fast paced “Amazon” culture, consumers have come to expect to receive their orders the next day, or even the same day! This model works for mass produced items that can be held in inventory by suppliers and fulfilled upon demand. However, when you are ordering a unique piece of reclaimed barnwood furniture from Unique Custom Furniture – the process can take longer. To make furniture the right way, and to deliver it the right way, takes time.
As a small, boutique furniture producer, Unique Custom Furniture doesn’t have large warehouses positioned across the USA with millions of dollars of inventory ready to ship. While we strive to keep some popular items in inventory, the reality is there is a lot that goes into producing a handcrafted, unique piece of reclaimed barnwood furniture. Our process includes sourcing the reclaimed barnwood, kiln drying, and then preparing the wood to be used to build a piece of furniture. Then, the wood is cut for the furniture, sanded, assembled, and finished. Once the final product passes our quality inspection it is ready for shipping and delivery. (Be sure to read our article “The Craftsmanship Behind Reclaimed Barnwood Furniture: A Peek into Our Process”)
At Unique Custom Furniture we strive to offer free blanket wrapped, white glove delivery to our customers. To be able to offer free shipping we work with the delivery companies to get as many orders in one shipment, heading to the same area of the country as possible. We are shipping from our main location in Ohio to all parts of the USA. This process can sometimes add time to a customer’s delivery. But keep in mind, you are receiving a handcrafted, heirloom quality piece of furniture that will last for generations – the furniture is worth waiting a little longer to ensure the highest quality delivery and experience.
Occasionally, blanket wrapped white glove delivery is not available if a customer is in a remote location. Additionally, customers may not always want to wait for the blanket-wrapped delivery. In these cases, we will use standard freight delivery. We work hard to package and protect the furniture when using freight delivery to ensure the furniture arrives to the customer as expected. When an order is ready to ship, we review all delivery options with the customer.
At Unique Custom Furniture, our goal with every order is to receive a 5-star review from the customer who is thrilled with the quality and experience of owning a piece of American history in their home. However, to have that piece of history in your home takes time and understanding from the customer.
